En los últimos días, hemos detectado en Internet, que están
circulando una serie de mails, donde se utiliza el nombre de nuestra empresa
RE/MAX y se lo vincula a una serie de malas gestiones que pudiesen inducir a
engaño y a fraudes a nuestros clientes y potenciales clientes.
El tipo de mail en cuestión es el siguiente:
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25.03.2014
This is a
system e-Mail message generated in compliance with REMAX Company.
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Through this invoice message REMAX Company has the pleasure to confirm that your Tenancy Transaction has been approved and started. In the
content of the invoice message below, you will find the transaction
information and future instructions regarding your transaction with REMAX Company.
In order to successfully complete your transaction, you should follow the
instructions presented in the content of this invoice message.
We
Thank You for Using & Trusting REMAX Company
Service!
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Step 1
The Owner starts the transaction
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Step 2
The payment is sent to our agent
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Step 3
The payment is verified &
locked
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Step 4
The apartment keys with rental
contract are received
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Step 5
The
property is
inspected
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Property
ID
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Invoice
Name
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Invoice
Amount
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DD7323423
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REMAX Invoice
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500,000 CLP
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LEASE ID: 37781781
CONTRACTED TERMS: 250,000 CLP/ rent per month / 250. 000 CLP security deposit /
Location Apartment : Calle San Pablo 1503, Santiago Centro, Santiago
de Chile, Chile.
Apartment details :
Total
Surface: 98 m2
Bathrooms:
3
Bedrooms :
3
Kitchen: 1
Living
room: 1
Referral
Transaction Summary
Apartment
owner: Denisa Arnesto, London / United Kingdom
Tenant Name: Lorena Magaly
Mardones Parra
Delivery Address: Pasaje Padre
Nilo Arriagada 3141, Comune de Puente Alto, Santiago, Chile
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*The above information were indicated by Property Owner
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TOTAL
500,000.00 CLP
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Payment Instructions - Complete Your Transaction
Safely by Following our Payment Instructions:
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According to our Company Policy the tenant is required to send the amount of
500.000 CLPto Our Company , in the next 24 - 48 hours.
Upon payment verification we will start the shipping of the apartment Keys
/ Contract to your shipping address.
Note* The money is sent to REMAX Company, deposited
to our MoneyGram account and LOCKED until the transaction is
completed. ( Until the package is delivered and the 10 days Return Policy
expires). The Invoice Amount will be transferred to the Property
Owner ONLY
AFTER we receive the Tenant's confirmation that he/she
accept the Property. If the Property will not be accepted a total refund
will be sent in 24 hours.
How to send the payment?
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We require the payment to be made
through MoneyGram service.
It is
recommended to send the payment as soon as possible, because your Return Policy is valid for
10 days only.
Sending the
payment by any other method will void this transaction and your right to
refund.
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The payment must be sent using MoneyGram
services, to our REMAX agent:
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After
sending the payment:
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First name : Adrian
Last name: Nuters
Address: 49 Grafton Road
City/State: London
PostalCode: E138 6QT
Country: United Kingdom
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Once the payment was sent, you must send us the
following information from the transfer receipt:
1) Scanned copy of the MoneyGram Receipt;
2) 8 digit, Reference Number;
3) Sender's, full name and address;
4) Receiver's full name;
5) The total amount you've sent ( in local currency );
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***NOTICE: The
payment details are confidential and will not be released under any circumstances.
Our customer chose this payment method in order to speed up the
transaction. Remax security measures are constantly reviewed and modified
given evolving circumstances globally, drawing on both internal assessments
and the support of government agencies.Our constant priority is for the
safety of our people, our customers, and the general public.
Remax always tries
to fulfill its customers' needs.
We strongly recommend to contact us with
the requested information from above within 48 hours in order to
have a faster payment validation with our Payment Services and to
start the shipping of the apartment Keys/Contract to your verified shipping
address.
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Tenant Protection And Refund
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Transactions with this property owner are
covered by our tenancy protection program up to 10,000.00 pounds.
If you need a refund for this transaction, the
insured amount will be taken from the owner's purchase protection account
and sent to you. The refund is sent to your bank account, by check or money
order. The way you are refunded is at your sole discretion.
Refund requests are processed within 48 hours. You have 15 days from
the verification date to request a refund.
*If you do not like the property it
will not be as described you will receive a full refund.
* Your funds are transferred
to the property owner only after you have inspected the property and only
if you have notified that you have decided to rent it.
The insurer of this transaction is the REMAX Company, Inc.
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Note* A
separate message will be sent to You after our Payment Department will confirm
& lock the payment. A tracking number and the delivery details shall be
provided to Tenant in 48 hours after the payment has been confirmed. The
message will also contain future transaction details and also shipping
information.
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Copyright 2013 - REMAX
Inc. - All rights reserved
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Ante comunicaciones como esta,
queremos informar que RE/MAX Chile no puede hacerse responsable de los posibles
daños que puedan suceder y está realizando todas las gestiones de información
para evitar verse envuelto en gestiones que se contradicen totalmente con el
sello de calidad de servicio, profesionalismo, transparencia y eficacia de
todos los agentes, brokers y oficinas RE/MAX que operan en el país.
Atentamente
Dirección Regional RE/MAX
Chile
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